Privacy Policy

This policy applies to sanyparts.net (the “Website”), operated by SANY Parts, an independent supplier of spare parts for SANY construction machinery. We are not SANY Heavy Industry Co., Ltd. or an official SANY dealer.

If you do not agree with this policy, please do not submit an inquiry or use the Website.

Who we are

You can reach us at:

• Email: sales@sanyparts.net
• Phone: +86 153 3888 8949
• WhatsApp: +86 153 3888 8949
• Office: Changsha Economic & Technological Development Zone, Hunan, China
• Hours: Monday–Saturday, 08:30–18:00 (GMT+8)

What we collect

Information you send us

When you use the inquiry form (homepage footer, contact page or catalogue request), we store:

• name
• email address
• phone or WhatsApp number, if you provide one
• machine model, if you provide one
• your message (part numbers, quantities, destination port, and anything else you write)
• which page the form was sent from

We use this only to identify the parts you need, prepare a quote, and reply to you.

Information collected automatically

When you visit the Website we may log:

• IP address
• browser user agent
• language preference
• date and time of the request
• pages viewed

This helps us run the site, prevent spam, and see which pages are used.

We do not ask for payment-card numbers on this Website. Quotes are handled by email, phone or WhatsApp. If you later pay a supplier or freight forwarder, their own privacy terms apply.

How we use the information

• reply to inquiries, usually within one working day
• match part numbers to the machine model and serial number you give us
• send catalogues, quotes and shipping updates you asked for
• keep a record of the conversation so we can follow up
• detect automated or abusive submissions
• improve the Website (for example, which machine lines visitors look at)

We do not sell your personal information. We do not use inquiry details for unrelated advertising lists.

Cookies

The Website uses a small number of cookies:

• Language — remembers whether you chose English or Chinese (Paraglide locale cookie).
• Session — only if you sign in to the staff / admin area. Public visitors do not need an account.
• Analytics or ads — only if we enable Google Analytics, Plausible or similar in site settings. Those tools may set their own cookies.

You can block cookies in your browser. Essential language and security cookies may be required for the site to work as intended.

Who we share data with

We may share inquiry details with:

• hosting and email providers that store or send our mail
• logistics or export partners, only if you place an order and we need the destination and contact for shipping
• professional advisers or authorities when the law requires it
• a buyer of the business, under the same kind of confidentiality

We do not publish your inquiry on the public Website.

How long we keep it

Inquiry records are kept for as long as we need them to quote, supply parts, handle after-sales questions, and meet bookkeeping or legal duties. You can ask us to delete or correct a record; we will do so unless we must keep it for a legal reason.

Where data is stored

The Website and mailbox are operated from China and may use cloud servers in other countries. By sending an inquiry you understand that your information may be processed outside the country where you live.

Your rights

Subject to applicable law, you may ask us to:

• tell you what personal data we hold about you
• correct inaccurate details
• delete an inquiry we no longer need
• restrict or object to certain uses
• receive a copy of what you sent us

Write to sales@sanyparts.net from the same address you used on the form, and describe what you want us to do.

Children

The Website is aimed at businesses and equipment operators. We do not knowingly collect personal information from children.

Changes

We may update this policy when our practices or the law change. The date at the top of this page will be revised. Continued use of the Website after a change means you accept the updated policy.

Contact

Questions about privacy: sales@sanyparts.net, +86 153 3888 8949 or WhatsApp.